game99 Responsible Gaming

game99 is more than a betting and casino platform — it is a community built on trust, transparency, and player welfare. We serve hundreds of thousands of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Rangpur. With that reach comes a serious responsibility: to make sure that every person who chooses game99 does so safely and within their means.

This page outlines the responsible gaming framework that game99 has built into the platform. We encourage every player — whether you are new to online betting or a seasoned sports wagerer — to read through these tools and set personal boundaries before you start playing. Prevention is always better than intervention.

Responsible gaming at game99 is not a legal formality. It is an active, ongoing commitment. Our support team monitors unusual patterns of play and may proactively reach out to players who show signs of problematic behaviour. All communications are handled with complete discretion and respect.

Six pillars that define how game99 approaches player safety and responsible gambling.

game99 puts these tools directly in your hands — accessible at any time from your account settings.

Follow these steps to place a self-exclusion on your game99 account. The process takes less than two minutes.

1. Log in to your game99 account using your registered mobile number or username.
2. Tap the profile icon in the top corner of the app to open Account Settings.
3. Select the "Responsible Gaming" section from the settings menu.
4. Choose "Self-Exclusion" and select your preferred exclusion duration: 3 months, 6 months, 1 year, or Permanent.
5. Read the confirmation notice carefully. Confirm your choice by entering your account password.
6. Your account will be locked immediately. You will receive a confirmation message via SMS and email. All marketing from game99 will stop for the duration of your exclusion.

Alternatively, you may contact our support team at [email protected] or via the in-app live chat and request self-exclusion verbally. Our team will process the request on your behalf immediately, without requiring you to navigate the settings yourself.

Recognising the early signs of problem gambling is the first step to getting back in control. Be honest with yourself when reviewing this list.

• You are spending more money on gambling than you originally planned or can afford.
• You find yourself chasing losses — betting more to try to recover money you have already lost.
• Gambling is affecting your sleep, concentration, work, or personal relationships.
• You feel anxious, irritable, or depressed when you are not gambling.
• You are borrowing money, selling possessions, or using bill money to fund your gambling.
• You have tried to cut back or stop gambling but found it difficult or impossible.
• You are hiding your gambling activity from family members or close friends.
• You think about gambling frequently throughout the day, even when you are supposed to be doing something else.
• You are using gambling as a way to escape from stress, anxiety, or other problems in your life.

Ask yourself these questions honestly. If you answer "Yes" to two or more, we encourage you to use one of the tools above or contact our support team.

This self-assessment is not a clinical diagnostic tool, but it is a useful first step in reflecting on your relationship with gambling. If your answers concern you, please act on them today — not tomorrow.

game99 takes its obligation to prevent underage gambling with the utmost seriousness. All players are required to complete identity verification (KYC) before they can make a deposit or place a bet. Verification requires a valid National Identity Card (NID) or equivalent government-issued document confirming that the account holder is 21 years of age or older.

If you share a device with younger family members or have children in your household, we strongly recommend the following precautions to prevent unauthorised access to your game99 account.

• ▸ Always log out of the game99 app when you have finished your session — do not stay logged in on a shared device.
• ▸ Use a strong, unique password for your game99 account and enable two-factor authentication (2FA).
• ▸ Never share your login credentials, OTP codes, or bKash/Nagad PIN with any other person, regardless of age.
• ▸ Use your device's built-in screen time or app lock features to prevent minors from accessing the game99 app.

If gambling has become a problem for you or someone you care about, taking the first step toward getting help is the most important thing you can do. game99 is committed to supporting every player through this process. Our responsible gaming team is not here to judge — we are here to help.

Contact our responsible gaming support team through any of the following channels. All inquiries are handled in strict confidence by trained staff members who understand the sensitivity of problem gambling situations.